This policy applies to services offered by Sajjadul Islam, operating Afilo. It does not reduce rights that cannot be excluded under applicable law.
Service categories
Afilo may offer recurring web retainers, local SEO, lead and booking workflow add-ons, one-time website development, and related software or API products. The specific terms for a purchase are shown in the applicable proposal, agreement, or checkout.
Refund requests
Refund eligibility depends on the service, work performed, and the terms presented at purchase. For recurring services, cancellation and any remaining access are governed by the applicable checkout or service terms. For custom website work, completed work and third-party costs may affect what can be refunded. Afilo does not promise automatic refunds or a fixed refund timeline.
How to ask for help
Contact whop@web-ai.tech with your name, purchase or invoice details, the service involved, and a description of the concern. Afilo will review the request and respond with the next steps. Payment-platform procedures may also apply where a platform controls the transaction.